‘Look and Log’ City troubles

A guide helps residents log issues a lot faster. File Photo

The Look and Log guide is a cut-out-and-keep guide for all your logging needs as a City of Johannesburg ratepayer.

Ward councillors across the City encourage residents to make use of the guide, which is not an official City document, to help log different service delivery issues.

The guide explains that a Johannesburg Water issue, such as a burst pipe, will have a 12-hour turnaround time after logging the issue to customerservice@jwater.co.za, calling 011 688 1699 or sending an SMS to 082 653 2143.

It provides residents with options to report streets lights that are not working, fallen trees, dumping, vagrants, a motor vehicle accident, refunds, Metro Bus timetables and bin requests, among others.

The guide was created by Ward 102 councillor, David Potter in 2013. “Many residents had no clue how to log issues; the City had implemented so many ‘mini’ call centres and alternative places to log queries. Look and Log is a catchy phrase that gets people involved in their suburbs by looking and then logging,” he said.

Potter said the information in the guide could be revised if the City’s customer charter, which includes the response times to issues logged, are changed.

“Currently, the document is in line with the last customer charter, however, it is subject to change,” Potter said.

Go to www.lookandlog.co.za. The guide was last updated in September last year.

Chantelle Fourie

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